Primelane LLC — Terms and Conditions
These Terms and Conditions ("Terms") govern your use of the website operated by Primelane LLC ("Primelane," "we," or "us") and the vehicle transportation brokerage services we provide. By requesting a quote, booking a shipment, or otherwise using our services, you agree to these Terms on behalf of yourself and the dealership or business you represent. If you do not agree, do not use the service.
1. What Primelane is — and isn't
Primelane is a motor broker arranging the transportation of motor vehicles. We arrange transport; we do not perform it. The actual movement of your vehicles is carried out by independent, FMCSA-authorized motor carriers. We are not a motor carrier, we do not own or operate trucks, and we are not the agent of any carrier. Our role is to locate a suitable carrier, negotiate the arrangement, and coordinate the booking on your behalf.
2. Who can use the service
Our services are intended for dealerships and other businesses, and for use by people who are at least 18 and authorized to act for the business they represent. By booking, you confirm you have that authority and that the information you give us is accurate.
3. Quotes and booking
Quotes are estimates based on the route, vehicle details, timing, and market conditions at the time we give them. They are not guaranteed until a load is confirmed and a carrier is assigned, and they can change if any detail you provided changes — for example, the vehicle's actual condition, size, operability, or the pickup/delivery locations. You are responsible for giving us complete and accurate vehicle and location information; inaccurate details are the most common cause of price changes and delays.
A booking is confirmed when we accept your order and assign or begin sourcing a carrier, not when a quote is issued.
4. Pricing, payment, and terms
Transportation charges are based on the route, vehicle details, timing, and prevailing market conditions. Unless otherwise agreed in writing, payment for transportation services is due upon delivery of the vehicle.
In most cases, payment is made directly to the assigned carrier or driver at the time of delivery. Accepted forms of payment may include cash, certified company checks, or other payment methods communicated and approved in advance. Personal checks are not accepted.
In certain circumstances, Primelane LLC may accept payment directly from the customer after delivery. Such payments may be made through approved methods, including company checks, Zelle, Cash App, or other payment methods agreed upon between the parties. Company checks mailed to Primelane LLC must be sent to the billing address provided by us.
Where credit terms or invoicing arrangements have been specifically agreed upon, payment shall be due within the period stated on the invoice. Late balances may be subject to reasonable interest, collection costs, or suspension of future services.
You are responsible for all charges associated with shipments booked under your account, including bookings made by your authorized employees, representatives, or agents. Failure to make payment when due may result in additional fees, collection efforts, or refusal of future bookings.
5. Pickup, delivery, and timing
Pickup and delivery dates are estimates, not guarantees. Transit times depend on distance, routing, weather, carrier availability, mechanical issues, road conditions, and other factors outside our control. Delays of this kind do not constitute a breach by Primelane LLC and are not grounds for refund of properly rendered services. Someone aged 18 or older must be available to release the vehicle at pickup and to receive and inspect it at delivery, or you must designate such a person.
6. Condition of vehicles and inspection
Vehicles should be presented in the condition described at booking. Carriers will note vehicle condition on a bill of lading or condition report at pickup and delivery. Inspect the vehicle at delivery and note any new damage on that report before signing. Signing a clean delivery report is generally treated as acknowledgment that the vehicle arrived without new transport damage, which can affect any later claim. Remove or secure loose and personal items before pickup; carriers generally do not insure personal property left in vehicles.
7. Claims, liability, and insurance
The assigned carrier — not Primelane LLC — is responsible for loss or damage occurring during transport, and carries the cargo insurance applicable to the shipment. As your broker, we will help facilitate a claim against the carrier, but we are not the insurer and do not assume the carrier's liability.
To the fullest extent permitted by law, Primelane LLC is not liable for indirect, incidental, consequential, special, or punitive damages, including lost profits or loss of use, arising from the services or these Terms. Where we are found liable despite the above, our total liability for any claim is limited to the brokerage fee we earned on the shipment giving rise to the claim. Nothing here limits liability that cannot be limited under applicable law.
8. Your responsibilities
You agree to: provide accurate vehicle, contact, and location information; have the vehicle available and accessible at the agreed pickup window; ensure the vehicle is in the represented operating condition (or tell us in advance if it's inoperable, since that changes equipment and pricing); remove personal items; and pay amounts owed on time. Failure to meet these may result in additional fees, rescheduling, dry-run charges, or cancellation.
9. Cancellation
You may cancel a booking before a carrier is assigned without charge unless stated otherwise at booking. Once a carrier has been dispatched, cancellation may incur a fee covering the carrier's costs. Specific cancellation terms applicable to your booking will be communicated at the time of booking and control where they differ from this general statement.
10. Website use and intellectual property
The website, its content, logos, and the Primelane name are owned by us or our licensors and are protected by law. You may use the site to learn about and use our services; you may not copy, scrape, resell, reverse-engineer, or misuse it, interfere with its operation, or use it for any unlawful purpose. We may suspend access for misuse.
11. Communications consent
By providing your phone number and opting in through our website, email, or other direct communication, you consent to receive informational SMS messages from Primelane LLC related to vehicle transportation services, including quotes, pickup scheduling, delivery coordination, and shipment updates, and you agree such calls may be recorded as described in our Privacy Policy. Consent to receive SMS messages is separate from consent to receive calls or emails, and SMS messaging will only be used for informational service-related communications.
SMS messages are informational. Reply STOP to opt out or HELP for support. For additional support, contact us at dispatch@primelaneus.com or 1-240-517-8830. Message and data rates may apply. Messaging frequency may vary. Consent to receive SMS messages is not a condition of purchase. This consent and other information about messaging is described further in our Privacy Policy (Link: https://www.primelaneus.com/privacy-policy), which is incorporated into these Terms by reference. SMS consent is not shared with third parties or affiliates for marketing purposes.
If you consent to receive informational SMS from Primelane LLC, you agree to receive informational SMS from us.
12. Disclaimers
The website and services are provided "as is" and "as available." We disclaim all warranties not expressly stated here, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the extent the law allows. We don't warrant that the site will be uninterrupted or error-free.
13. Indemnification
You agree to indemnify and hold Primelane harmless from claims, losses, and expenses (including reasonable legal fees) arising from your breach of these Terms, your provision of inaccurate information, or your misuse of the services.
14. Governing law and disputes
These Terms are governed by the laws of the State of Maryland, without regard to its conflict-of-laws rules. The parties will attempt to resolve disputes informally first; any dispute not resolved that way will be brought exclusively in the state or federal courts located in Maryland, and you consent to that jurisdiction.
15. Changes to these Terms
We may update these Terms as our business or the law changes. The current version, with its effective date, will always be posted on this page, and continued use of the services after an update means you accept the revised Terms.
16. Contact us
Primelane LLC - Address: 4949 Battery Lane 217 Bethesda, MD 20814 · Email: dispatch@primelaneus.com · Phone: 1-240-517-8830
17. SMS Terms and Conditions
1- SMS Consent Communication:
The information as phone numbers obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
2- Types of SMS Communications:
If you have consented to receive text messages from Primelane LLC, you may receive messages related to the following:
Appointment reminders
Follow-up messages
Billing inquiries
Example: "Hello John, your vehicle is currently in transit and is expected to arrive tomorrow. We will notify you if anything changes. For assistance, call 240-517-8830 or visit www.primelaneus.com. Reply STOP to opt out."
3- Message Frequency:
Message frequency may vary depending on the type of communication. For example, you may receive up to 5 SMS messages per week related to your transportation service.
4- Potential Fees for SMS Messaging:
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
5- Opt-In Method:
You may opt-in to receive SMS messages from Primelane LLC in the following ways:
Verbally, during a conversation;
By submitting an online form
6- Opt-Out Method:
You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
7- Help:
If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at https://www.primelaneus.com/ or call us at 1-240-517-8830
Additional Options:
If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.
8- Standard Messaging Disclosures:
Message and data rates may apply.
You can opt-out at any time by texting "STOP."
For assistance, text "HELP" or visit our Privacy Policy https://www.primelaneus.com/privacy-policy and Terms and Conditions https://www.primelaneus.com/terms-and-conditions pages.
Message frequency may vary